Privacy Policy of Heydosto

Last updated: June 10, 2025

Heydosto ("we", "us", or "our") respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services related to food, grocery, pharmacy, and parcel delivery.
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1. Information We Collect
We collect the following types of information:

a. Personal Information
•    Name, mobile number, email address
•    Delivery address, PIN code, geo-location
•    ID proofs (if needed for regulated items like medicines)

b. Device & Usage Data
•    IP address, device model, OS version
•    App usage behavior and crash logs
•    Access logs and click stream data

c. Location Data
 Used in real-time for assigning deliveries, showing nearby stores, and tracking parcels.

d. Health-Related Info
Only applicable for pharmacy orders. We may collect prescriptions (uploaded by you) for medicines that require it.________________________________________
2. How We Use Your Information

•    To process orders and payments
•    For delivery tracking and updates
•    To verify identity and comply with legal obligations
•    To send notifications, offers, and promotional messages
•    For customer support and dispute resolution
•    To improve app performance and personalize your experience
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3. Sharing of Information

We do not sell your data. We may share your data with:
•    Delivery partners for order fulfillment
•    Merchants (restaurants, stores, pharmacies)
•    Payment gateways (Razorpay, Paytm, etc.)
•    Customer support tools and analytics services
•    Government or legal authorities (if required)
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4. Data Retention
We retain your information as long as your account is active or as needed to:
•    Fulfill the purposes mentioned above
•    Resolve disputes
•    Meet legal and tax obligations
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5. Your Rights & Choices
•    Access, correct, or delete your data via the app
•    Opt-out of marketing messages at any time
•    Disable location access (may affect delivery accuracy)
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6. Security Measures
We use encryption, firewalls, and secure access controls to protect your data. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.
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7. Children’s Privacy
Our app is not intended for users under 18. We do not knowingly collect data from minors.
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8. Cookies & Tracking
We may use cookies or similar technologies to improve your app experience and measure performance.
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9. Third-Party Links
Our app may contain links to third-party sites (e.g., maps, payments). We are not responsible for their privacy practices.
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10. Updates to This Policy
We may update this policy from time to time. Any changes will be notified via app pop-ups or email.
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11. Contact Us
If you have any questions, complaints, or concerns:
Email: info@heydosto.org
Phone: +91-9951699519