Terms and Conditions:
Last Updated: June 10, 2025
Welcome to Heydosto. These Terms and Conditions ("Terms") govern your use of our mobile application ("App"), website ("Site"), and services including food, grocery, pharmacy, and parcel delivery, operated by [Your Company Name], referred to herein as "Heydosto", "we", "our", or "us".
By downloading, accessing, or using Heydosto, you agree to comply with and be bound by these Terms. Please read them carefully before using any services offered by Heydosto.
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1. Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use the Heydosto services. If you are under 18, you may use the service only under the supervision of a parent or legal guardian.
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2. Registration and Account
• To access some features, you may be required to create an account with a valid mobile number and email address.
• You are responsible for maintaining the confidentiality of your account information and password.
• You agree to provide accurate and complete information, and to update it as necessary.
• Heydosto reserves the right to suspend or terminate your account if any information is found to be inaccurate or misleading.
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3. Services Provided
Heydosto provides the following services:
• Food delivery from partner restaurants.
• Grocery and essential item delivery from local stores.
• Pharmacy product delivery (prescription may be required).
• On-demand parcel pickup and delivery.
We act as a technology platform that connects users with merchants and delivery personnel. We are not the seller or manufacturer of products unless explicitly mentioned.
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4. Orders and Payments
4.1 Placing Orders
• Orders can be placed through the Heydosto app or website.
• You are responsible for reviewing the order, delivery address, and payment details before confirming.
4.2 Pricing
• Prices are displayed on the app, and may vary based on location, availability, taxes, or promotional offers.
• Prices are inclusive or exclusive of taxes, delivery charges, or tips, which are clearly shown at checkout.
4.3 Payments
• Payments can be made via UPI, debit/credit card, net banking, or wallet services.
• We use secure third-party payment gateways and are not liable for any failures or delays in payment processing.
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5. Delivery and Cancellation
5.1 Delivery Terms
• Estimated delivery times are provided, but actual delivery time may vary due to external factors.
• Users must ensure that the delivery address is accurate and accessible.
• For restricted items (e.g., medicines), ID proof or prescription may be required at the time of delivery.
5.2 Cancellation and Refunds
• Orders can be canceled within a limited time window, based on the item category.
• For prepaid orders, eligible refunds will be processed within 5–7 working days.
• Heydosto reserves the right to cancel orders due to unavailability, pricing errors, or other unforeseen circumstances.
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6. Prescription Drugs Policy (For Pharmacy Orders)
• You may be required to upload a valid prescription for certain medicines.
• Orders without proper prescriptions will be canceled or held until verification.
• Misuse of the pharmacy section will lead to account suspension and may be reported to authorities.
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7. Parcel Delivery Terms
• Users must ensure that items to be picked up or delivered comply with our allowed items list.
• Heydosto will not be liable for loss or damage to prohibited, illegal, or improperly packaged items.
• Real-time tracking is available, but may depend on network availability.
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8. User Conduct
You agree not to:
• Use the services for illegal, harmful, or fraudulent purposes.
• Misuse the app features (e.g., fake orders, spam, impersonation).
• Attempt to reverse-engineer or disrupt any system on the platform.
• Harass or abuse delivery partners or customer service agents.
Violation of these rules may lead to immediate account suspension, legal action, and/or reporting to authorities.
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9. Delivery Partner Terms
• Delivery partners operate as independent contractors, not employees of Heydosto.
• Heydosto verifies their identity and documents, but is not liable for their personal conduct.
• Any grievances against delivery partners must be reported through the app support system.
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10. Intellectual Property
• All content on the Heydosto platform, including logos, text, icons, images, and code, is the property of Heydosto or its licensors.
• You may not copy, reproduce, distribute, or modify any content without written permission.
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11. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and share your personal data.
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12. Third-Party Services
• Heydosto may integrate with third-party services (e.g., payment gateways, maps).
• We are not responsible for the content, privacy, or performance of third-party services.
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13. Disclaimers
• We provide services on an "as is" and "as available" basis.
• We do not guarantee that the service will be error-free, uninterrupted, or meet your expectations.
• We do not make warranties on the quality of goods sold by merchants, though we facilitate refunds or replacements in case of issues.
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14. Limitation of Liability
To the maximum extent permitted by law, Heydosto shall not be liable for:
• Loss or damage resulting from unauthorized use of your account.
• Product quality issues directly related to merchants or manufacturers.
• Delays or failure in performance due to reasons beyond our control (e.g., weather, strike, natural disasters).
Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.
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15. Indemnification
You agree to indemnify and hold harmless Heydosto, its directors, employees, partners, and affiliates against any claims, liabilities, damages, losses, and expenses arising out of:
• Your violation of these Terms
• Misuse of the services
• Any dispute between you and a third party (e.g., merchant, delivery partner)
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16. Termination
Heydosto may suspend or permanently disable your account if:
• You breach these Terms
• We are required to do so under law
• Fraudulent, abusive, or harmful activity is detected
Users can also request account deletion via the app or email.
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17. Changes to Terms
We may update these Terms from time to time. Continued use of the app after changes are made will signify your acceptance of the revised terms. You will be notified in-app or via email in case of significant changes.
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18. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Anakapalli, Andhra Pradesh.
We encourage amicable resolution. If a dispute arises, please contact us first before resorting to legal action.
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19. Customer Support
We strive to deliver a seamless experience. For support, contact us through:
• Email: info@heydosto.org
• Phone: +91-9951699519
• Live Chat: Available in the app
• Working Hours: 10 AM – 9 PM IST, all days
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20. Miscellaneous
• If any provision of these Terms is found invalid, the rest shall remain in effect.
• No waiver of any right shall be deemed a waiver of any other right.
• These Terms constitute the entire agreement between you and Heydosto regarding the use of the services.
